Public Cloud Support
Ongoing Management and Support for AWS, Azure, and Google Cloud Environments
Public Cloud Support
The Defended Solutions Public Cloud Support service provides ongoing management and support for organisations that have a cloud environment in production and need it to remain secure, optimised, and operational over time. Whether your environment was built by Defended Solutions or an existing third party, the service provides a reliable support function without the need to build and maintain a large internal cloud team.
It is particularly relevant where:
An organisation has completed a cloud deployment and needs ongoing management and support without expanding its internal team
A cloud environment has grown to a point where internal teams no longer have the capacity or expertise to manage it effectively
A change in supplier or contract requires a new support partner to take on an existing environment
Regulatory or contractual obligations require evidenced, ongoing governance and security management of cloud infrastructure
What Public Cloud Support Covers
The Public Cloud Support service provides ongoing management of your cloud environment across AWS, Azure, and Google Cloud. The following capabilities are included as standard, with service levels agreed at contract.
24/7 Infrastructure Monitoring
Continuous monitoring of your cloud environment for availability, performance, and security events, with alerting and incident response managed by the Defended Solutions team.
Security Management
Ongoing management of security controls, access policies, and configuration compliance to ensure your environment remains secure and aligned to best practice.
Patch and Change Management
Structured management of platform updates, patches, and changes, applied in a controlled manner to minimise risk and maintain stability.
Regular Reporting
Scheduled reporting on environment health, security posture, and operational performance, providing leadership with a clear and current picture of their cloud estate.
Service Desk Access
Access to the Defended Solutions service desk for incident logging, requests, and escalation, with response times agreed at contract.
Continual Service Improvement
Regular service reviews to identify opportunities to improve performance, reduce cost, and ensure the environment continues to meet evolving requirements.
Cloud environments that are not actively managed become harder to secure and more expensive to operate over time. Configurations change, patches fall behind, and without a clear owner, security posture degrades. If you need a reliable support partner for your AWS, Azure, or Google Cloud environment, contact the Defended Solutions team.
A Consistent Support Partner for Your Cloud Environment
Defended Solutions holds partner status across AWS, Azure, and Google Cloud and has direct operational experience managing cloud environments across commercial, public sector, and regulated sectors. Support engagements are scoped and agreed at contract, with service levels defined to meet your operational requirements.
All engagements are led by UK-resident, National Security Vetted (SC/DV) personnel.
Discover our Insights:
